Customer Success Manager DACH

Freelancer or part-time job

Your responsibilities:

You stay in close contact with our customers and provide them with intensive support throughout the entire partnership
You are the first point of contact for our customers with all problems, questions and concerns regarding the software solution
You take over the review management function, follow up and answer the customer's online reviews in coordination with the customer
You make postings (news, offers, updates etc.) for customers at regular intervals
You communicate the customer processes with our management team and make suggestions for improvement

Your profile:

You are a committed career changer and want to learn something new
Your personality is characterised by innovative strength, communication skills and good customer orientation. So we are not just looking for employees, but for committed people with personality, who think innovatively and are passionate about their work
You enjoy personal contact with customers
You enjoy an entrepreneurial and independent way of thinking and working and are always solution oriented
You have very good German language skills

We offer: